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How to order

Holiday orders

  • The last standard day to place holiday orders is Tuesday the 19th. The last shipping day is Wednesday the 20th to arrive Thursday the 21st. For late orders or special requests we can ship Thursday the 21st to arrive Friday the 22nd, but that is not guaranteed as it is past NZPost’s courier delivery deadline for holiday orders. We will attempt to get all orders out a day early just in case of seasonal shipping delays. We had very few late deliveries last year, but we prefer all cheese to arrive in a timely manner.

Regular orders

  • Standard shipping days are Monday through Thursday.
  • Since couriers don’t deliver on Sundays you need to decide to have your hamper arrive just before or just after. We can ship Thursday to arrive Friday or Friday to arrive Saturday (requires an extra $5 for Saturday delivery). We can also ship Monday to arrive Tuesday.
  • Don’t forget rural orders (RD in the address) usually take an extra day.
  • If you do order we will attempt to meet requested delivery dates, but we do not like to ship over weekends to keep the cheese fresh, so consider that when placing your order. Normally all orders go our overnight delivery in a chilly bin with a bit of ice to keep them fresh.
  • If you can’t make up your mind remember there is a Trust Your Cheesemonger hamper, and we also have gift vouchers which can be emailed. If your ordered item is not available we will replace it with a similar item (cost, quality, and type) if possible.

Shipping Cost

  • For North island hamper orders the shipping and packaging is usually $25, and $15 for the South Island. That is for any orders up to 5kg. If we can ship in another way (usually smaller orders of just hard cheese) to reduce shipping costs we will.
  • Please consider your order size as you don’t want shipping to cost more than the cheese!
  • Your order will be couriered to you for delivery on the date requested. You may pay by credit card (Visa or Mastercard) or direct credit to our bank account.
  • All prices are GST inclusive.

Delivery

  • Retail orders are available in New Zealand only.
  • Rural delivery and Saturday delivery is an extra $5.
  • Perishable hampers should always be sent to an address where there is somebody to receive it during the day, i.e. a business or work address. If sending to a residential address where there may be no-one home, you can select the “leave at recipient’s door” option on the checkout page. You should ensure that your recipient is aware that a perishable hamper will be arriving.
  • Courier errors: Regrettably, CheeseShop cannot take responsibility for courier errors; however, every care will be taken to ensure your parcel arrives safely and promptly.